One more reason for shopping-30 day money back guarantee! If you are not satisfied with our Alexander COBB web shop, feel free to return your merchandise, and we will refund your money! You can only return the articles exclusively purchased via our Alexander COBB web shop within the period of 30 days from the date when the payment was made. The condition for refund is that products are returned in their original packing, unworn, and without any trace of damage.
Please ensure you mail merchandise in appropriate packaging to protect it from damage during transportation. Before you returning our merchandise, contact us on via support@alexandercobb.com
We recommend that you send your package with expedited mail (DHL) to achieve faster and safer delivery, and with that to obtain a tracking number that could help you track your package. We advise that you are responsible for all delivery costs of returned merchandise. These mailing costs will be deducted from the original refund amount, if not paid.
After we receive your merchandise mailed this way, within 7 (seven) days from the receiving date, we will process your request and notify you in writing. You can decide to use the refunded amount for a future online purchase. We can also issue the refunded amount as a gift card. .All refunds are credited to your credit card as per the information provided on the refund form.
In the case of an order in which you have received free shipping, and the partial refund reduces the total amount of the invoice to the amount for which the free shipping is not granted, the customer returns the amount equal to the shipping cost for his country, as well as all transaction and bank fees previously mentioned. (If we have to pay any additional postal sevices, this will be cakculated, i.e. it will be borne by the buyer and the total refund will be reduced by these costs.)
In the case of a refund in which free shipping was granted at the time of purchase, the shipping price (depending on the size of the shipment) and the bank fee/PayPal (5%) and additional costs such as the purchase value of the shipment, customs, tax, etc. will be deducted from the total refund amount.
