Guarantee and return
GUARANTEE AND RETURN
One more reason for shopping-30 day money back guarantee! If you are not satisfied with our Alexander COBB web shop, feel free to return your merchandise, and we will refund your money! You can only return the articles exclusively purchased via our Alexander COBB web shop within the period of 30 days from the date when the payment was made.The condition for refund is that products are returned in their original packing, unworn, and without any trace of damage.
Please ensure you mail merchandise in appropriate packaging to protect it from damage during transportation. Our return address for merchandise will be written on the invoice that you will receive.
We recommend that you send your package with expedited mail (DHL) to achieve faster and safer delivery, and with that to obtain a tracking number that could help you track your package.We advise that you are responsible for all delivery costs of returned merchandise. These mailing costs will be deducted from the original refund amount, if not paid.
After we receive your merchandise mailed this way, within 7 (seven) days from the receiving date, we will process your request and notify you in writing.You can decide to use the refunded amount for a future online purchase. We can also issue the refunded amount as a gift card. .All refunds are credited to your credit card as per the information provided on the refund form.
In the case of a refund in which free shipping was granted at the time of purchase, the shipping price (depending on the size of the shipment) and the bank fee (5%) will be deducted from the total refund amount.
Please, always refer to the sizing chart when buying our products. In case of a return caused by the wrong size, all shipping costs and bank fees (5% – transaction and conversion fee) are paid for by the buyer and the money is returned only when the product gets delivered to us.