Guarantee and return
Please ensure you mail merchandise in appropriate packaging to protect it from damage during transportation. Our return address for merchandise will be written on the invoice that you will receive.
We recommend that you send your package with expedited mail (DHL) to achieve faster and safer delivery, and with that to obtain a tracking number that could help you track your package. We advise that you are responsible for all delivery costs of returned merchandise. These mailing costs will be deducted from the original refund amount, if not paid.
After we receive your merchandise mailed this way, within 7 (seven) days from the receiving date, we will process your request and notify you in writing. You can decide to use the refunded amount for a future online purchase. We can also issue the refunded amount as a gift card. . All refunds are credited to your credit card as per the information provided on the refund form.